FAQ about reservation
What does the price include?
The price of the booking contains only the rent of the house during the indicated dates.
Any other services such as meals, are not included in the price.
Where and how I will pay my reservation?
Before sending the fill, you will see the price divided in three sections.
- Total Price: It's the final price you will pay for the cottage.
- Prepayment: It's the price, you have to pay in advance, to confirm the reservation.
- Outstanding amount: It's the price, you will pay at your arrival at the cottage.
When will I pay the outstanding amount?
The outstanding amount of the reservation will be paid directly in the cottage.
You must bring to the cottage the confirmation of the reservation sent by Somrurals, after prepayment.
Where can I find the cottage's telephone number and/or email address?
After booking, all of the cottage's details, including telephone and email address, are provided with the confirmation.
How do I know my reservation is confirmed?
Once the cottage has confirmed its availability, and customer has made the prepayment, Somrurals will send the confirmation by e-mail.
Confirmation contains all the cottage's details.
FAQ about cancellations and refunds
Can I cancel or change my reservation?
To make any change or cancel the reservation, please contact us at: [email protected]
If I need to cancel my booking will I pay a cancellation fee?
Cancellation has a penalty on the prepayment. Penalty is different, according the days in advance that the cancellation is noticed.
| Days before noticed | Percentage penalty |
|---|---|
| 0 - 7 | 100% |
| 8 - 15 | 75% |
| 16 - 30 | 50% |
| 31 days before | 0% |
FAQ about facilities
Has the cottage a cleaning service?
Cleaning service are made before and after the arrival of the costumers. During the accommodation, the costumer is the one responsible of the cleaning.
Does the price include meals?
Meals are not included with the reservation.
Can I stay with my pet?
Just in those cottages, that allows staying with pets. [Enlace casas mascota]
May I take some type of bedding?
Cottages are equipped with beddings.
FAQ during my stay
Who will attend and give me the keys at the arrival?
The owner will be waiting for you to give the keys. You can check the hour of check-in and check-out at your confirmation email.
What is the check-out time of a cottage?
You can check the hour of check-out also at your confirmation mail.
How many people can stay in the cottage?
The customer is completely responsible for correctly declaring the total number of persons that are going to stay in the cottage. Establishment may legally refuse the entry of the persons that hasn't been declared in the form.